Privacy Policy
This
Privacy Policy only
applies to information Agua Caliente Casinos
collects online through
the Sites. Please
note that, while
reference may be made to information collected offline, this Privacy
Policy is not
a comprehensive statement of how information collected offline is obtained or used. In addition, you hereby acknowledge that this Privacy
Policy is incorporated in the Terms
and Conditions of Use that controls your use and access of the Sites.
I. WHY AGUA CALIENTE CASINOS COLLECTS PERSONALLY IDENTIFIABLE INFORMATION
Agua Caliente Casinos collects information in a variety of different
manners for multiple purposes, including: (1) to help us continually improve
the services we offer, (2) to improve the utility of the Sites, and (3) to provide you and other
interested visitors with information about
promotions and other
materials through e- mail and other communications that we believe
will be beneficial to you. We will not share, sell
or transfer personally identifiable information about
you to third parties to use for their own marketing efforts
except as outlined
below or with your approval.
II.
HOW INFORMATION IS COLLECTED BY AGUA CALIENTE CASINOS
A. NON-PERSONALLY IDENTIFIABLE INFORMATION
On a regular basis, the Sites collect
information about you that is not personally identifiable. Some examples of such information may include the type of browser you are using, what sites you came from, what pages of the Sites
you visit, how much time is spent
on those pages,
and the pages from which you exit the Sites.
In addition, Agua Caliente
Casinos collects some
non-personally identifiable information in the manners
described below:
1. COOKIES
In general, when you visit the Sites,
you remain anonymous unless you choose to provide
information to us. The Sites do use "cookies," i.e., very small text files sent to your computer, which temporarily reside in your computer's hard drive. These
cookies enable Agua Caliente Casinos
to help your computer navigate
through the Sites
more quickly and allow us to better
understand how visitors
use the Sites.
Agua Caliente Casinos
does not use
cookies to track
what you do when you are not
on the Sites
or to collect personally identifiable information about you.
These cookies do not damage
or corrupt your
computer or computer files. If you do not wish to receive the benefits of these cookies,
you may set your browser
to reject them.
You should consult
the instructions of your particular browser on how to do this. However,
please be aware
that rejecting the cookies could
affect your ability
to perform certain
transactions on the Sites.
2.
E-MAIL DISCLOSURE
Your
personal information may be shared
with reputable third
parties but only for use in campaign delivery or to provide more relevant advertising. Your personal information may be combined with additional information provided by you at registration or augmented from
other data sources
in order to provide more relevant campaigns to you. We will never rent your personal information without your consent.
B. PERSONALLY IDENTIFIABLE INFORMATION
Agua
Caliente Casinos does not collect
personal information from visitors to the Sites
in any non-obvious manner. In order
to provide you with more effective and personalized service, Agua Caliente Casinos does, however,
collect personal information such as names, addresses, e-mail addresses, mobile number, credit card information, and other
information in a variety of manners, as described below:
1.
RESERVATION PROCESS
Visitors to the Sites have the ability to search for rates and availability at our hotels without ever providing any personal information. However, once you have decided on an available reservation, you will be asked to provide personal information. This will include your name, address, and other contact information, as well as a credit card number, billing address, and the card's expiration date. The credit card number will be used solely to secure your reservation as detailed in the reservation process. Agua Caliente Casinos may also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Agua Caliente Casinos may only use this information for limited purposes, Agua Caliente Casinos will use it for future reference when, e.g., we provide you with offers for future stays at one of our hotels or resorts or other information we believe may be of interest to you. Agua Caliente Casinos takes reasonable steps to ensure that the Reservations page on the Sites is secure.
Your credit card number will be verified using a checking sequence; we
may authorize payment(s) at this time that is consistent with payment process
for each site. Once your reservation is confirmed, the hotel you have chosen
will receive all the information you have submitted. The transfer of information takes
place in the same fashion as if you called directly
or made your reservation through
a travel agent.
Shortly after, you will receive
an e-mail confirmation.
2.
ACE CLUB CARD PROGRAM
Every
visitor is invited
to sign up for the ACE Club
Card Program, which
is your link
to free cash
play, complimentary meals
and other exciting
special offers from Agua
Caliente Casinos. In order to sign up for this service, you will be asked to
provide personal information including your name, address, and other contact information. Agua Caliente Casinos may also combine this information with any other
data we have collected about
you using our offline resources. Unless you indicate
at this time that Agua
Caliente Casinos may only use this information for limited purposes, Agua Caliente Casinos
will use it for future
reference when, e.g., we provide
you with offers
for future stays
at our hotels or other
information we believe
may be of interest to you. Agua Caliente Casinos
will never share any of your personally identifiable data with
any party not
affiliated with Agua
Caliente Casinos without
your express written
consent, except as provided below.
[See Special Promotions and Contests; Special
Circumstances; and How Agua Caliente
Casinos Uses Personal
Information]
3.
SPECIAL PROMOTIONS AND CONTESTS
Occasionally, Agua Caliente Casinos
requests visitors of the Sites
to provide their
e-mail address in order to provide them
with information about,
for example, promotions and special offers,
or to participate in a contest or sweepstakes. Agua
Caliente Casinos will
also combine this
information with any
other data we have
collected about you using our offline resources. Unless you indicate at this
time that Agua Caliente Casinos may only use this information for limited purposes, Agua Caliente Casinos will use
it for future reference when, e.g., we provide you with offers for future stays
at our hotels or resorts or other information we believe may be of interest to you. Unless
you indicate at the time
that you provide
this information that
it may only be used for limited
purposes, Agua Caliente
Casinos will place
this information into
its database that
may contain information we have collected about you via
the Sites as well as offline and use it for future
reference when, e.g.,
we provide you with offers
for future stays
at one of our hotels
or resorts or other information we believe may be of interest to you.
Agua
Caliente Casinos will
never share any of your
personally identifiable data with any party not affiliated with
Agua Caliente Casinos
without your express written consent, except as provided below. [See Special
Promotions and Contests; Special Circumstances; and How Agua Caliente Casinos
Uses Personal Information].
4. PURCHASE INFORMATION
When you purchase an item through our Sites such as at our online store, we will ask for your name, the type of credit card you intend to use, your credit card number, your billing address for the card, and the card's expiration date. This information is necessary in order for us to bill you for your purchase. If your billing address differs from your shipping address, or if you intend to send your purchase to a third party, we will ask you for additional name and address information in order to fulfill your request. As described above, Agua Caliente Casinos will create a private account for you based on the information you have provided; this account is designed to make your future visits to the Sites even more personal and efficient. Agua Caliente Casinos may also combine this information with any other data we have collected about you using our offline resources. Unless you indicate at this time that Agua Caliente Casinos may only use this information for limited purposes, Agua Caliente Casinos may use it for future reference when, e.g., we provide you with offers for future stays at our hotels or resorts or other information we believe may be of interest to you. Agua Caliente Casinos will never share any of your personally identifiable data with any party not affiliated with Agua Caliente Casinos without your express written consent, except as provided below. [See Special Promotions and Contests; Special Circumstances; and How Agua Caliente Casinos Uses Personal Information]
5.
OTHER ONLINE SOURCES
Agua
Caliente Casinos may also collect
personally identifiable information about you from
other online sources
including, without limitation, e-mail and or SMS/MMS text message inquiries sent by
you to Agua Caliente Casinos, your response to special offers and promotions
periodically offered through the Sites, and information you provide through
other special features appearing on the Sites currently or in the
future. Agua Caliente Casinos will use
the information you
provide to process
your request and/or research your query. In addition, Agua Caliente Casinos
may also use the information you provide in the manners
described herein. Agua Caliente Casinos may also combine this information with any other
data we have collected about
you using our offline resources. Unless you indicate
at this time that Agua Caliente Casinos
may only use this information for limited purposes, Agua Caliente Casinos
will use it for future
reference when, e.g.,
we provide you with offers for future stays
at our hotels
or resorts or other information we believe may be of interest to you.
Agua
Caliente Casinos will
never share any of your
personally identifiable data with any party not affiliated with
Agua Caliente Casinos
without your express written consent, except as provided below. [See Special
Promotions and Contests; Special Circumstances; and How Agua Caliente Casinos
Uses Personal Information]
III. HOW AGUA CALIENTE CASINOS USES PERSONAL INFORMATION
A. AGUA CALIENTE
CASINOS SHARES THIS INFORMATION WITH ITS SUBSIDIARIES AND AFFILIATES
Unless you have specifically limited
how Agua Caliente Casinos may use your personally identifiable information,
Agua Caliente Casinos will place that information
into its database that may contain information we have collected about you via
the Sites as well as offline and use it to send you future e-mails and correspondence about promotions, special events
and/or other items we believe may be of interest to you. The information in
this database is available to designated persons at Agua Caliente Casinos and its subsidiaries and affiliates including those that operate
Agua Caliente Casinos. Agua Caliente Casinos
treats the information you provide as confidential information and takes reasonable measures to ensure
that it is only available to designated personnel for use in connection
with Agua Caliente Casinos’ business. Agua Caliente Casinos may use third
parties to assist it with fulfilling your requests, completing your reservation, forwarding you material, or similar functions. These third parties
are under a contractual obligation to not use this information except for these limited
purposes. Except for these exceptions, or in the event that Agua Caliente
Casinos sells an entire line of business
relating to a particular web site, or in the event
of a "special circumstance,"
[See Sale of Assets and Special Circumstances] Agua Caliente Casinos will not sell, share or transfer your personal information to any entity
outside of Agua Caliente Casinos.
B. AGUA CALIENTE CASINOS MAY COMBINE ONLINE INFORMATION WITH OTHER INFORMATION COLLECTED ABOUT VISITORS TO ITS SITES
In addition to the above, Agua Caliente Casinos will combine the personal information it collects online with information it collects through offline methods, including but not limited to surveys, guest comments, and market research. You may opt out of receiving e-mail correspondence by logging into the E-mail Offers sign in on any Agua Caliente Casinos site.
C. OPT-OUT CHOICES
If you prefer not to receive further emails from Agua Caliente Casinos, click on the unsubscribe link found on the bottom of all our email communications. If you prefer to not receive further SMS/MMS text messages, reply to any message you have received with any of the following terms: stop, end, quit, cancel or unsubscribe.
IV. SECURITY
Agua Caliente Casinos regularly reviews the security of the Sites. Although the confidentiality of any communication or material transmitted to and from Agua Caliente Casinos via the Internet or e-mail cannot be absolutely guaranteed, Agua Caliente Casinos endeavors to create secure and reliable Sites for its visitors. Agua Caliente Casinos has invested, and will continue to invest, in high quality security in terms of access to information, data quality, and physical security of servers where information is stored. Agua Caliente Casinos implements a variety of security measures, including encryption and other measures against hacking or unauthorized access to protect confidential information such as credit card numbers, names, addresses, e-mail addresses, and any other personal information you may provide during your visit to the Sites from loss, misuse, interception and hacking. In addition, the information you provide is available only to qualified, designated persons at Agua Caliente Casinos, including those that operate the Agua Caliente Casinos hotels and resorts, who are under an obligation to maintain the confidentiality of your personal information in a manner consistent with this Privacy Policy. Nevertheless, when disclosing any personal information, you should remain mindful that, as with all e-mail sent via the Internet, your information may be intercepted without our consent by unscrupulous members of the public and, consequently, can be collected and used by others without your consent. In addition, third party web sites that are accessed through links on the Sites have separate privacy policies and security measures, and Agua Caliente Casinos is not responsible or liable for the practices, policies or security measures implemented on these third party web sites. You hereby acknowledge that Agua Caliente Casinos is not responsible for any intercepted information sent via the Internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.
V.
LINKS
As noted above,
the Sites may contain links
to other web sites. Agua Caliente Casinos
is not responsible for the privacy
practices or the content of such web sites, and you are encouraged to view the privacy policies of these other
sites as soon as you enter them.
VI. SPECIAL CIRCUMSTANCES
Agua
Caliente Casinos reserves the right to disclose the personal information of the users
of the Sites
for any law
enforcement purpose at the request
of any law
enforcement body or in response to a subpoena or as otherwise required
by any court or administrative agency. We may also share
such information at our discretion if it appears
that your actions
on the Sites
are in violation of the Terms
and Conditions of Use, and
that disclosure of this information will assist in efforts to enforce the Terms and Conditions of Use or will assist
Agua Caliente Casinos
in connection with
any legal proceeding between you and Agua Caliente Casinos. Agua Caliente Casinos may also provide email
addresses to third parties for suppression purposes. Suppression ensures that
consumers who have unsubscribed or requested that they not
receive e-mail from
Agua Caliente Casinos
also will not
receive an Agua
Caliente Casinos exclusive email via a 3rd party's
email marketing.
VII.
SALE OF ASSETS
Nothing in this Privacy
Policy is intended
to interfere with the ability
of Agua Caliente
Casinos to transfer
all or part of its business and/or
assets (including the Sites)
to an affiliate or independent third
party at any time, for any purpose,
without any limitation whatsoever. Agua Caliente
Casinos specifically reserves
the right to transfer personally identifiable information collected from its Sites
to the buyer
of that portion
of its business relating to that information. You will be given the ability to opt out of continued use of your e-mail by any buyer
of the site.
VIII.
CHANGES TO THIS POLICY
Agua Caliente Casinos may change the features and/or content found on the Sites. Consequently, this Privacy Policy
may change to reflect any new features
and/or content. You
should periodically revisit
our Privacy Policy
to be sure that you are familiar with our current
policy. Your use
and/or continued use
of the Sites (following any modifications to this Privacy
Policy) will be conclusively deemed
acceptance of the terms of this Privacy
Policy and any changes thereto.
IX. COLLECTION OF PERSONAL DATA FROM CHILDREN
Agua Caliente Casinos does not knowingly or intentionally collect any personally identifiable information from, or market to individuals under the age of 21. If you know of a child who has provided us with personally identifiable information, please contact us immediately so that we may identify the information that needs to be removed from our database. No information collected through the Sites from users self-identified as children will knowingly be used for any marketing or promotional purposes whatsoever, either inside or outside Agua Caliente Casinos.
X. COMPLAINTS AND CONTACTING AGUA CALIENTE CASINOS ABOUT THE SITES
In you believe that Agua Caliente Casinos has not adhered to this policy, please send the details to:
Agua Caliente Band of Cahuilla Indians
5401 Dinah Shore Drive
Palm Springs, CA 92264
Cancellations are pursuant to the specific
site's cancellation terms.
Failure to make
any cancellations pursuant to this provision will result in loss of deposit. A physical
or electronic signature of a person authorized to act on behalf of the owner of
an exclusive right that is allegedly infringed; A description of the copyrighted work claimed to have been infringed or, if multiple
copyrighted works at a single
Site are covered
by a single notification, a representative list of such works at that Site;
A description of the material
on the Site that is claimed to be infringed or to be the subject
of infringing activity
and that is to be removed or access
to which is to be disabled, and information reasonably sufficient to permit us
to locate the material; Information reasonably sufficient to permit us to contact you,
such as your address,
telephone number and e-mail address; A statement by you that you have a
good faith belief that the use of the material in the manner complained of is
not authorized by the copyright
owner, its agent, or the law; A statement by you that the information in your
notice to us is accurate and, under penalty of perjury, that you are authorized to act on behalf of the owner
of the exclusive right that
is allegedly infringed. Agua Caliente's Designated Copyright Agent for notice of claims of copyright infringement is smcontent@aguacaliente.net.
XI. THIS PRIVACY POLICY IS LIMITED
TO INFORMATION COLLECTED
ON AGUA CALIENTE
CASINOS’ SITES AND VIA SMS/MMS
TEXT MESSAGE.
Agua
Caliente Casinos will
never share any of your
personally identifiable data
with any party
not affiliated with
Agua Caliente Casinos
without your express
written consent, except as provided below. [See Special
Promotions and Contests; Special Circumstances; and How Agua Caliente Casinos
Uses Personal Information]. Agua Caliente Casinos will investigate all such incidents
and provide you with a written response via e-mail once the investigation is complete. You may also use this contact information to direct questions or comments about
this Privacy Policy,
the Sites, or related matters.